Customer Service Representative

Contract 2 weeks ago
Employment Information

Job Description

Professionally represent organization within/outside the organization and provide necessary information to internal employees and external customers and visitors.
Responsible to manage the reception area and coordinate with concerned personnel in your absence for smooth flow of operations.
Record telephone messages, screen calls as directed, visitors, ask questions to determine concerned needs, and direct visitors to appropriate employee / department. Maintain and Monitor log books in order to create professionalism and effectiveness at work.
Monitor inflow and outflow of employees and record the timing accordingly through attendance device or register book and report to concerned authority.
Proper filing/retrieving of documents, follow proper communication and other task/s as instructed by concerned authority.
Collect and distribute mail, documents and messages to the concerned authority.
Provide assistance; coordinate with concerned authority in smooth functioning of various activities conducted by the organization.
Provide assistance in communicating with clients and support in deliverance of good customer
Responsible for handling correspondence and maintaining log of day-to-day activities.
Regular follow up and feedback to clients and update to concerned authority.
Arrange appointments for BOD/HOD’s and support in scheduling meetings as and when required.

Note: Performance Based Incentives will be provided in addition to salary.

Job location
Customer Service Representative
Customer Service Representative
1 Vacancy - Contract
Kathmandu, Kathmandu, Kathmandu, Nepal

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