Customer Service Representative duties and responsibilities

Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfill the following important duties to excel at their job:

•    Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
•   Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
•  Assisting customers with registration or account creation
•  Passing customer feedback onto the product or sales team to improve the organizations offerings